We absolutely love seeing the happiness in the homeowners when they finally walk through and settle on their new homes. We love even more when we receive kind emails, like the one below from Kyle and Sam Pennini:
“I wanted to send you this message about our experience with your company over the past few months. Instead of just telling you that our entire home building experience from beginning to end was a complete pleasure, I want to tell you exactly why so I hope you have a few moments to spare…
- Bobbi was extremely helpful from day one. She was able to provide us first hand knowledge of the neighborhood being that she lives and works in College Station. Although we may have bombarded her with questions at times, she was very responsive and happy to help every single time. She was very knowledgeable about all of the processes and details we would face while building a home with your company and helped us make some important decisions.
- Shannon is very detail oriented and excellent at what she does for your company. She clearly had plenty of experience in home design to make recommendations on things Sam and I never would have considered. We were very pleased that Shannon did not push us to choose options we werent interested in and provided honest feedback on things that we may or may not want to include in our budget. I know that I personally threw a few wrenches into Shannon’s duties by requesting last minute changes to our kitchen layout and the stone on the front of our house, but she promptly made the changes we requested without any issues. Shannon helped us to take the standard Garfield model and really make it our own unique home.
- Jim Trotter was fantastic to work with as well. He clearly uses his years of experience to his advantage and knows how to keep the customer properly updated and informed throughout the building process. Jim obviously wanted to make sure we were happy with every aspect of the home. We were unhappy with the initial grading of our lot and Jim haulted construction upon our request in order to meet with us and explain exactly how the lot was going to turn out at the end of construction. Jim is a man of his word and we are now very pleased with our lot, just as he promised. We were impressed with how clean that homesite was kept during construction and loved that we were able to have access to our home throughout the entire process in order to see what was happening. Most impressive – Jim met all of the dates he promised to us and delivered our complete home right on schedule.
Every other employee that we ever emailed or briefly dealt with also provided excellent service. All of the subcontractors including Vintage Security, TMS, DesignTech, etc were very easy to work with and did a great job. Bruce Rider and George Mason mortgage were perfect and we were very happy with their service.
We have heard the horror stories about other builders and new construction always taking way too long past the promised due date, shabby work, and poor communication. We did not experience any of those problems with your company and would like to sincerely thank you for paying such close attention to the customers wants and needs.
We are VERY proud of our first home and will recommend your company to friends, family, and co-workers any chance that arises.”
Kyle and Sam, congratulations again on your new home and we wish you both nothing but the best!
